Hippoobuy is a cross-border shopping and logistics platform specializing in Chinese products. Our services include product search, purchasing, and international shipping. Throughout the process, we conduct basic quality checks, coordinate with sellers for order confirmation, and provide after-sales support to safeguard your rights and enhance your shopping experience.
5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.
Products are either "Eligible" or "Ineligible" for the 5-Day Free Return/Exchange Service
Within 5 days (starts at the next hour after the status changes to “Stored”, 5 days =120 hours) after the order status is changed to “Stored”, you can request return/exchange service on your page.
(Determine cause based on actual conditions)
Notes:
1. The refund/exchange total is based on the product price that you actually paid
2. We can only return/exchange the product for you when the seller agrees
3. Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.
4. Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
Special Standards
FAQ:
1. What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?
When there is a quality issue with the product, Hippoobuy will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. Hippoobuy will try to communicate with the seller and protect the user’s rights.
2. Who will be responsible for the shipping fee when using the “ return/exchange guarantee”?
The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issue, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.
3. Will there be any charges if I request the return service when the order status is “not shipped”?
Don’t worry, in this case, there will be no charge. You will only be charged when the return/exchange request meets the three conditions: First, the product has no quality issues. Second, the product is already stocked in the warehouse. Third, you have used up the free returns/exchanges allowed for this month. So, when a product is not shipped yet, we will not charge you any fee.
