Pending Payment:

Order submitted and pending for payment, please complete the payment within 48 hours or it will be canceled automatically.

Processing:

In this status, the order has been paid successfully. Now it is under processing of agent. Please wait patiently, the order is currently to be queued for assignment to an agent.

Purchased:

The seller has sent out the order, typically it takes 3-5 days for it to arrive at the Hippoobuy warehouse. please wait patiently.

Pending Storage :

Your order has shipped by the seller to Hippoobuy warehouse. Normally it will take 3-5 days to arrive at warehouse. In this status,your agent will update domestic tracking number and warehouse team will complete the quality check, weighing, measurements and uploading the qc photos.

Stored:

Order is stored, you have 90 days of free storage, please pay attention to the valid storage period and submit the parcel.

Cancelled:

The order is canceled by the agent or system, the refund will be returned to your Hippoobuy wallet.

Problem products:

The orders with question of underpaid, refund or exchange will appear in this status.

Underpaid: The amount you paid for the order is less than the actual cost, you need to make the supplemental payment.

Refund：The order has entered refund processing, which involves three stages:

1. Awaiting the seller's approval of the refund request

2. Waiting for the warehouse team to return the item to the seller

3. Seller's confirmation of item receipt and refund completion

Exchange：The order has entered refund processing, which involves four stages:

1. Awaiting the seller's approval of the exchange request

2. Waiting for the warehouse team to return the item to the seller

3. Seller's confirmation of item receipt and resend a new item to our warehouse

4. Receiving the exchange item and storing it to warehouse.

Status of the Submitted Parcel Orders

Warehouse Processing:

The international package containing your items has been successfully paid for. Your package is currently being packed, weighed, and prepared for collection by the logistics provider.

Pending Payment:

The package has been submitted and is awaiting payment.

Shipped:

The package has been sent internationally.（Packages in this status may require supplemental payment due to weight discrepancies between actual weight and estimated weight.）

Received Parcel:

You have received the package.