There are 3 abnormal statuses to parcels during international transportation: Parcel Delay, Parcel Damage, and Parcel Loss.

For parcel delays, the mainstream couriers have not released corresponding compensation standards, therefore, no compensation is currently available for delayed parcels.

For parcel damage/loss, we will compensate according to your parcel's condition and Hippoobuy insurance compensation standards for your parcel, you can apply for after-sales or contact online customer service to apply for compensation.

1. Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;

2. Compensation method: The user can contact customer service and then customer service will refund the compensation amount to the user's Hippoobuy account balance after verification.

Disclaimer:

1. Force majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosion, nuclear contamination, and other radioactive contamination.

2. Customers can not provide related proof.

3. Exceeding the application deadline(no inquiry or no compensation request after signed within 7 days or shipped within 45 days ), or the parcel was delivered during the application time.

4. The parcel was stolen or missing for certain reasons after delivery.

5. Items related to Non- Insurable categories,

Items in violation of the prohibition or restriction for delivery,

Items confiscated by the competent authorities or dealt with in accordance with the relevant laws and regulations;

6. The parcel was damaged or lost due to the customers’ responsibility, deliberate actions, or the product itself a reason.

7. Other situations that can not apply for compensation.