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Three things you need to know before purchasing
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Disclaimer
Products purchased through the Hippoo platform are sourced from third-party shopping platforms and are not sold by Hippoo. Therefore, Hippoo is not responsible for any issues related to copyright and intellectual property infringement, nor does it bear any legal responsibility.
1

Order and pay

2

Quality inspection & Storage

3

Global Shipping

Hippoo Purchasing Leader
Full coverage of major e-commerce companies in China
0 service fee
Free warehouse
Rich logistics routes
7x9H quality customer service
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Prohibited Items
【Cigarettes, alcohol, and prohibited items are not carried】
Prohibited items include but are not limited to the following products: Swiss Army knives, complete sets of kitchen knives, kitchen knives, paper cutting/scissors/letter openers, gardening/knives/scissors/saws, wire strippers/wire cutters, pure fruit and vegetable juices, inflatable lighters, wine, oil ash knives, cheese/Western cheese, hairy crabs, bamboo swords/wooden knives, military knife cards/universal knife cards, ice skates, other outdoor knives, magnetic components, Swiss Army knives, vertical milling cutters, carving knives, cigarette labels/cigarette cards, diamond bells/diamond clubs/axes, seeds, etc.
Purchase Limitations
·Medicines, liquids, pastes, and cosmetic powders are subject to export restrictions by Chinese customs
Friendly Reminder
【Regarding Customs Logistics】Due to differences in customs policies between countries, some countries or regions are more sensitive to specific products, so there may be restrictions on prohibited items, purchase limits, logistics route restrictions, and volume and weight restrictions.
The items you purchase will be shipped to the Hippoo warehouse. Upon arrival at the warehouse, we will inspect the items for you and take photos of them.
You can view and manage items in My Warehouse.
If you are not satisfied with the items that arrive at the Hippoo warehouse, you can apply for a return or exchange within 5 days of arrival. Our procurement team will negotiate with the seller to handle after-sales issues on your behalf.
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Shipment Risk
1 2 3

01 We offer a purchasing service for specified third-party platform products but do not bear the risks associated with third-party platform goods.

We only provide you with purchasing services for products from specified third-party platforms and do not bear any risks or responsibilities related to infringement, quality, quantity discrepancies of the products themselves. Our purchasers will manually purchase, confirm, and coordinate after-sales according to your order requirements to protect your interests. If further assurance is needed, we can conduct inspections in advance, such as unpacking, taking photos, counting quantities, reinforcing packaging, etc., for an additional service fee.

02 Shopping is divided into purchasing and shipping stages, with two payments. It is recommended to assess international shipping costs before placing an order

[Stage One] You need to pay for the product costs and the domestic logistics costs within China, and we will purchase on your behalf. The ordered products will be sent to the Hippoo transit warehouse for temporary storage. After the products are warehoused, they can be stored for free for 90 days. You can accumulate purchases and combine packaging for international shipping to save money. [Stage Two] Combine in-stock products to generate a package order, pay the international logistics fee for that order, and then the package can be shipped across borders.

03 The package is carried by a third-party logistics provider, subject to customs policy restrictions and may involve logistics risks, which need to be assessed and borne by yourself

As a service platform, we integrate numerous third-party international logistics providers to offer you purchasing and parcel delivery services. However, we do not assume the risks caused by customs policies and uncontrollable factors in cross-border logistics, such as confiscation, damage, loss, and delivery delays during peak periods. We will assist you in risk assessment and reduce the probability of loss by providing timely risk alerts and continuously improving logistics insurance measures.
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